btg33 Privacy Policy

01 Introduction and Scope

btg33 is a trusted online casino and sports betting platform in Bangladesh. Protecting the privacy and personal information of our users is one of our highest priorities. This Privacy Policy ("Policy") explains what types of personal information btg33 ("we", "our", "Platform") collects, how it is used, where it is stored, and under what circumstances it may be shared with third parties.

This Policy applies to the btg33.cam website and all associated services. By registering on our platform or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

02 What Data We Collect

btg33 collects only the information that is necessary to provide our services, manage accounts, and ensure platform security. The various categories of data are described below:

2.1 Personal Identification Information

The following information may be collected during registration and the identity verification (KYC) process:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID (NID) or passport number
• Email address
• Bangladeshi mobile number
• Current address

2.2 Financial Information

The following information is collected to process deposit and withdrawal transactions:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

The following information is recorded automatically while using the platform:

• IP address and location (at geographic level)
• Device type, operating system, and browser
• Date and time of platform access (BST, UTC+6)
• Pages visited and session duration
• Referral URL (if any)

2.4 Gaming Behaviour Data

As part of implementing our responsible gaming policy, we retain:

• Bet amounts and frequency
• Win and loss history
• Self-exclusion or limit-setting requests

03 Use and Purpose of Data

btg33 uses collected data only for lawful and specific purposes. We process your information for the purposes described below:

• Account Registration and Management: To create, verify, and manage your btg33 account.
• Identity Verification (KYC): To confirm that you are 21 years of age or older and a resident of Bangladesh.
• Financial Transaction Processing: To carry out secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide assistance through 24/7 Bengali live chat and email.
• Fraud Prevention and Security: To prevent unauthorized access, money laundering, and other illegal activities.
• Responsible Gaming Programme: To identify problematic gambling patterns and provide timely support.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Compliance: To comply with applicable laws, regulations, or court orders.

04 Data Sharing and Disclosure

btg33 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be disclosed in certain specific and limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. These include payment processing companies, identity verification services, cybersecurity providers, and game software developers. These partners are given access only to the information essential for delivering their services and are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed where we are required to comply with Bangladeshi law, regulations, court orders, or lawful requests from competent authorities. Such disclosure always occurs within the limits of applicable law.

4.3 Fraud and Abuse Prevention

Where financial fraud, money laundering, or any other illegal activity is suspected, information may be provided to law enforcement agencies or relevant financial investigation authorities.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred, but the new entity will also be required to comply with this same Privacy Policy.

05 Cookies and Tracking Technologies

The btg33 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These are essential for the basic functionality of the platform. They include maintaining login sessions, security tokens, and remembering language preferences. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies remember your preferences (such as game language and display settings) to make using the platform easier.

5.3 Analytical Cookies

These cookies are used to understand how users interact with the platform and to improve services. Collected data is analysed in aggregate and anonymous form.

You can control or reject cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

06 Data Security Measures

btg33 adopts industry-standard technical and organisational measures to protect your personal and financial information. Our key security measures are described below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive data is stored in encrypted form in the database.
• Access Control: Only authorised staff have access to specific data, and only to the extent required for their work.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Firewall and IDS: Advanced firewall and intrusion detection systems are active.
• Two-Factor Authentication: An additional security layer can optionally be enabled during the login process.

07 Your Rights

As a btg33 user, you have the following rights over your own personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide this within a reasonable time after receiving your request.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. This request can be made via our 24/7 live chat or email.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations, active financial disputes, or regulatory requirements.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes (such as marketing communications).

7.5 Right to Data Portability

You have the right to request your data in an easy-to-use and machine-readable format.

To exercise any of the above rights, please contact us via live chat or email. We will respond within the timeframe set by applicable law after receiving your request.

08 Data Retention Period

btg33 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. As a general policy:

• Active Account Data: Retained for the full duration that the account remains active.
• Closed Account Data: Even after an account is closed, information relating to financial transactions, identity verification, and proof of compliance is retained for a defined period in accordance with applicable law.
• Log Files and Technical Data: Generally retained on a short-term basis and may be kept for a longer period for security purposes.
• Disputes and Legal Claims: Relevant data is retained until any active dispute or legal proceeding is resolved.

At the end of the defined retention period, data is securely deleted or anonymised so that no individual can be identified from it.

09 Protection of Minors

btg33 services are for individuals aged 21 years or older only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the collected information will be deleted.

10 Policy Changes and Updates

btg33 may review and update this Privacy Policy from time to time. This may be due to changes in business practices, the introduction of new technologies, or changes in legal requirements.

For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after changes will be taken as your agreement to the new policy. For significant changes to the policy, we may seek your explicit consent.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact us through the following:

To learn more about our services or to create an account, visit the btg33 Casino page. To learn about responsible gaming, read our Responsible Gaming page.